FAQ - Frequently Asked Questions Totally Random®
Find answers about orders, shipping, returns, and payments on Totally Random®.
Check out the FAQs of our streetwear e-commerce and contact customer support.
Who is Totally Random® ?
Totally Random® is an Italian streetwear brand focused on creative, original, and multilingual design. Every piece tells a unique, out of the ordinary style story.
What is the philosophy of the brand ?
The brand was born to create original garments and accessories that combine multiple languages like Italian, Arabic, and English. Each hoodie, T‑shirt, or product may feature a single language or a mix within the same piece, turning sketches, jokes, and daily ideas into clothing with character. The goal isn’t fast fashion, but meaningful personal expression through design.
How can I place an order on Totally Random® ?
To order on Totally Random®, you can browse from the homepage or go to the Products section to see all available products, choose hoodies, T‑shirts, or accessories, select size and color, add to cart, and complete checkout with your details and payment method.
What payment methods do you accept ?
We accept various secure and reliable payment methods:
- Credit/debit cards
- Apple Pay
- Google Pay
- Shop
- PayPal
- Klarna
All payments are processed via secure systems to protect your data. The available options are also clearly shown during checkout.
How much is shipping ?
Shipping costs are calculated automatically at checkout. We ship to Italy and Europe with standard and express options, check Shipping policy.
How long does it take to receive my order ?
Delivery times depend on the destination country and the chosen shipping method. In some cases, deliveries may be delayed during high‑traffic periods like sales or holidays. Once your order is shipped, you’ll receive a confirmation email.
Do you ship outside Italy ?
Yes, we ship to various European countries, Canada, and the United States. Shipping costs and conditions are shown at checkout based on your destination.
Can I track my order ?
Yes, after your order is shipped, we’ll send you a tracking number by email so you can follow your package until delivery.
Can I return or exchange an item ?
We accept returns only in case of wrong size or issues related to printing (e.g., production defects, wrong or misaligned graphics). You have 14 days from delivery to submit the return request. For more details, check our Refund Policy.
When will I receive my refund ?
Refunds are processed after receiving and checking the returned item. Exact timing is indicated in our Refund Policy.
What if I entered the wrong address ?
Contact us as soon as possible via the Contact form or Chat with your order number and correct information. If the order hasn’t been shipped yet, we’ll try to update the details.
How can I contact customer service ?
You can reach us through the Contact page form, by email at info@totallyrandom.it, or via Live Chat available Monday to Friday. We’ll get back to you as soon as possible.
Are the products unisex ?
Yes, many hoodies and T‑shirts in our shop are unisex, designed to suit different styles with a streetwear vibe.
Do you offer discounts or promotions ?
Discounts and promotions vary over time and depend on the products available. You can always get 10% for your first purchase by subscribing to our newsletter.
We recommend checking our website regularly so you don’t miss any ongoing offers.
What products can I buy on Totally Random® ?
You can purchase hoodies, T‑shirts, and other streetwear pieces and accessories, all with unique and creative multilingual designs.
Are the products available in different sizes and styles ?
Yes, there are unisex pieces in various models and colors available, you can see them all in the Shop section.
Can I customize hoodies or T‑shirts with my own ideas ?
Yes, Totally Random® offers clothing and accessory customization: you can send us your design or describe your idea, and our team will help make it real.
How does customization work ?
You describe your idea or provide your file when requested, our team will review and work with you to create your custom piece.
Are there additional costs for customization ?
Costs depend on the type of customization, the chosen garments, quantity, and other factors. For details and quotes, you can contact us.
How long does it take to receive a response from the team ?
Response times vary by contact method:
- Live Chat: As soon as possible (Mon‑Fri)
- Email: Within a few business days
(using the Contact form is best.)
Is the website available in both Italian and English ?
Yes, Totally Random® offers the ability to view the site in Italian and English.
Are Totally Random products high quality ?
Yes, we aim to offer high-quality products, using durable fabrics and carefully crafted prints to ensure comfort and longevity. Since each product has different features, we recommend carefully checking the details and instructions to find the perfect piece.
Can’t find what you’re looking for in the FAQ?
Write to us by email using the button below: we’re here to help!